My terrible experience with a low quality FORD EcoSport vehicle, utter lack of accountability from VIBRANT Ford dealership and agonizingly poor service from FORTUNE Ford dealership
I was invited to the pump by IOCL officer based on my complaint. I was told that the fuel in my car wouldn't be tested according to the company rules. Once in the car and road they say anything can happen. I identified the nozzle. That day's sales were provided. And they did not receive any other complaints. Of the 4,800 liters that went out into the vehicles on that day from that nozzle ONLY my vehicle, Ford Ecosport got stalled. 
Taking that report and my bills I went to the IOC petrol bunk complaining that the fuel filled up was adulterated. I was connected to IOCL officer in-charge of that bunk. Actually that is COCO (company owned and operated bunk). I was told that they can send the fuel from that particular nozzle for testing. I did not want that as the fuel in my tank was from 3 days ago. 
On the same day, I went to submit a complaint at the police station. I have mentioned in my complaint the events that happened past two days. At that moment I my complaint was directed towards the fuel and hence at IOC pump in HITECH city. I was suggested to add a vehicle/fuel inspection report too. 
Diesel in the vehicle is filled up on the previous day at HITECH CITY INDIAN OIL CORPORATION petrol pump. The fuel in the tank was almost bottomed out, we have filled the tank completely. It was a busy bunk and when we were filling up we had to wait for two cars to clear in front of us at out nozzle. 
Made to call to the dealer service center immediately, who performed the repairs previously. Service manager sent couple of mechanics to check it out. They pulled the fuel from the engine pipe opening into a bottle, This looked white in color, definitely adulterated. 
Jan 29th 2015
Excerpts from RECALL news, these are the very issues my car faced and I was fighting for with no avail
On Dec 16th, about 11 days I got my car back. I saw this recall news in Times of India news paper. For me it just looked like it is very much related the problems I was facing with the car. Here is the URL.
You can only imagine this. 64 days, the car was at Fortune Ford dealership service center and I was struggling like hell. At this point I shed out excess of 40,000 rupees on private vehicles and alternate transportation. It was grave inconvenience effecting all family. My kids were repeatedly asking where our car was. People in the colony wondering what happened to car. 
Dec 1st
2014:
New car...no fault of mine..strong reasons to believe it is a manufacturing defect...car was ripped apart and done all sort of things on that...expensive part...and I have to pay half the amount...discount only on cost...wow!!...what a great good will? I did not whether to laugh or cry.
You both work, your kids go to school, you have one car...how many days can you survive? 2 days, 4 days..a week maximum..perhaps. Not to mention about the gross inconvenience, I had spent upwards of 15,000 rupees till now. Weekend trips out of town, kids to activities, shopping, work...will anything stop because we don't have a car. Now, I also requested if they can give me a loaner, they outright rejected that. 
Things have reached to a point that I had to take up the matter with company. As dissatisfied I was with Fortune Ford, Ford motor company's reaction and attending to customer's complaint shocked me. I still wanted to put all this behind me and move on just wanted some deal, at this point 'fair deal' to me was out of question. I have raised with Fortune Ford service center, they said they are talking to company but I don't think it reached Ford. Common, this could have been a major safety issue with the vehicle, I was shouting roof top but nobody was listening. Anyhow it was time that they should be aware of the havoc their product is causing in customer's life. 
The worst news did not stop. Initially when they said the pump needs to be replaced, I was worried, who would want their new car to be taken apart like that but at least I was bit content that they said it should be covered under warranty. The news next day was that it wouldn't. Why? they said Ford wouldn't cover. So, what was the cost? Whopping 65,000 rupees. (upwards of $1000). 
It was bad enough that I was with out a car for few weeks now subjected to all kinds of confusing messages from the dealerships but worst was yet to come. I have now idea that bad is going to turn to worst. I was told that HPP fuel pump is not working and has to be replaced. Alas!..what is this vehicle?
Let's say fuel was indeed adulterated. As I said it is not uncommon in India it is rather rare in bunks in the heart of a city. But still, why only Ford vehicle failed? How come other vehicles did not get affected? How come this vehicle is so sensitive? Was it not built for Indian roads? Was it not built for Indian conditions? If it was not, why was I not told that this was built for western conditions as this company is US company? I wouldn't think that would happen but in trying to save costs by having one assembly line and sell the vehicle all over the world, there could be some compromise in quality which probably will be felt by developing countries as regulations are not so strict here.
I would liked to take up the matter and find out from the petrol pump but I could not, for the lack of any concrete fact.
This petrol pump where I have filled my diesel was in Gachibowli opposite to a flyover. Now, area wise, it is a good one, in and around surrounded by technology companies, malls, shopping areas and good neighbor hood. This is close to my home and I pump here often. 
Ford dealer has opened up a hot line with Ford company, working for few days now, without any clue about the problem. It was shocking in itself for everybody but as the vehicle owner, for me, it was a deep concern. And the messages I was getting did not help either. I was told that is was a case of bad fuel, they went ahead and cleaned up the tank, changed the filter, then it was ready..wait it doesn't have expected pick up, then i was told it is very close (pick-up), if i run the vehicle for few kilometers it would be back to normal...wait no.it may be more..why don't we try few more things? Then I started inquiring around, some experts and some experienced people with these issues. There certainly was case for vehicle quality issue. So, this was indeed a manufacturing defect, I am more and more inclined to believe at this stage. Then I started my research too. Is my Ford Ecosport a defective vehicle?
Few days passed by, after few inquiries, I got a call saying that they cleaned up the tank changed the filter but did not see the same pick up on the vehicle and they are working on it. After few more days I got a call saying that the vehicle is now running good and I can come and take a drive.
