Nov 11, 2014
Things have reached to a point that I had to take up the matter with company. As dissatisfied I was with Fortune Ford, Ford motor company's reaction and attending to customer's complaint shocked me. I still wanted to put all this behind me and move on just wanted some deal, at this point 'fair deal' to me was out of question. I have raised with Fortune Ford service center, they said they are talking to company but I don't think it reached Ford. Common, this could have been a major safety issue with the vehicle, I was shouting roof top but nobody was listening. Anyhow it was time that they should be aware of the havoc their product is causing in customer's life.
First of all, you, Ford, make these low quality, defective vehicles and your dealer, Vibrant Ford sells this vehicle. You, Ford, have these delicate parts in your car not at all fit for Indian conditions. You, Ford, produce these sensitive vehicles. You, Fortune Ford, provide sub standard service. You, Fortune Ford, do not posses technical expertise on the cars you sell. You, Ford and Vibrant Ford make tons of money on the margins. You, Fortune Ford make good money on parts and services. And I the customer, who has to endure all and sundry from you guys, has to make hefty payment on a brand new vehicle?
Please...please...please...where is the justice?
Things have reached to a point that I had to take up the matter with company. As dissatisfied I was with Fortune Ford, Ford motor company's reaction and attending to customer's complaint shocked me. I still wanted to put all this behind me and move on just wanted some deal, at this point 'fair deal' to me was out of question. I have raised with Fortune Ford service center, they said they are talking to company but I don't think it reached Ford. Common, this could have been a major safety issue with the vehicle, I was shouting roof top but nobody was listening. Anyhow it was time that they should be aware of the havoc their product is causing in customer's life. First of all, you, Ford, make these low quality, defective vehicles and your dealer, Vibrant Ford sells this vehicle. You, Ford, have these delicate parts in your car not at all fit for Indian conditions. You, Ford, produce these sensitive vehicles. You, Fortune Ford, provide sub standard service. You, Fortune Ford, do not posses technical expertise on the cars you sell. You, Ford and Vibrant Ford make tons of money on the margins. You, Fortune Ford make good money on parts and services. And I the customer, who has to endure all and sundry from you guys, has to make hefty payment on a brand new vehicle?
Please...please...please...where is the justice?
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