Customer service from Ford

Automatic emails are prompt. Then, mails originating from customer service specialists more or less look the same. It just looks that everybody in there takes predefined templates and fills in few details like their name etc. and sends them to customer. When I requested to talk to their supervisor, I got connected once. 

The discussion was cordial at first, I did raise my concerns (for the nth time). One of the response I got was, this how she put it, "we will support our customers for their genuine concerns". I was shocked to hear that. Hear I was struggling for absolutely for no fault of mine. For putting in so much money to buy their product, their dubious product, I should add, I was being told that my concern was not genuine. They could have easily hurt me and my family or anybody on the road and she has the audacity to say that my concern was not genuine. And this person was playing the role of customer service lead. She however back tracked on the statement later.But this is the treatment I got from the supervisor.